Effective Date: 1/12/2025
Pathways Family Therapy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, pathwaysfamilytherapy.com (“the Site”). This policy applies only to information collected through our website and digital tools. It does not apply to information shared in therapy sessions or any clinical context covered under HIPAA.
Information We Collect
Information You Voluntarily Provide
When you fill out a contact form, email us, or request information, you may provide your name, email address, phone number, or general inquiry details. These forms are not intended for sharing confidential clinical information or emergencies.
Information Collected Automatically
When you use our Site, non-identifiable data may be collected automatically, including:
• IP address
• Browser and device information
• Pages viewed and time spent on the Site
• How you arrived at the Site
This data helps us understand how visitors use our website and improve its performance.
Cookies and Tracking Technologies
Pathways Family Therapy may use the following technologies:
• Google Analytics
• Google Ads (including remarketing)
• Meta/Facebook Pixel
These tools may provide us with aggregated, non-identifiable information about how visitors engage with our Site. We do not use cookies or tracking technologies to collect or store protected health information (PHI), nor do we connect website browsing data to clinical records.
Visitors may see ads for our services after visiting our Site. This does not mean we know who you are or what pages you viewed. You can opt out of non-essential cookies through our cookie banner or adjust settings on platforms such as Google and Facebook at any time.
How We Use Collected Information
We use information to:
• Respond to inquiries
• Improve website functionality
• Understand visitor preferences
• Manage advertising and analytics tools
• Support basic site operations
We do not sell or rent personal information.
HIPAA Disclaimer and Clinical Confidentiality
Our website is intended for general informational purposes. Information collected through the Site is not considered PHI. Once you become a client, your health information is protected by HIPAA and managed separately from website activity. You will receive a separate Notice of Privacy Practices that explains how clinical information is handled.
No Emergency Communication
Website contact forms, email, and voicemail are not appropriate for emergency communication. If you are experiencing a mental health crisis, call 911 or 988, or go to the nearest emergency room.
Your Privacy Choices
Depending on your state, you may have the right to:
• Request deletion of certain personal data
• Access data we hold
• Opt out of interest-based advertising
Requests may be submitted by emailing info@pathwaysfamilytherapy.com.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Privacy
Our website is not intended for children under 13.
Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Information
Pathways Family Therapy
5755 Oberlin Dr, Suite 108, San Diego, CA 92121
1415 Ridgeback Rd, Suite 2, Chula Vista, CA 91910
Phone: (619) 541-5036
Email: info@pathwaysfamilytherapy.com